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Reduction in Signal Strength for Saddlehill Road area of zip code 06040
wherestheservice

For the past few weeks, we consistently only have 2 bars for signal strength using our cell phones. 50% of the time we lose the signal in the middle of conversations. Neighbors with Verizon having similar problems with both the coverage and the inability to get a satisfactory solution. 800# customer service is terrible. As we speak, I have been on hold for 26 minutes for tech support on this issue. Verizon is becoming the Walmart of phone service.

Can someone with authority at Verizon address this issue?

 

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Re: Reduction in Signal Strength for Saddlehill Road area of zip code 06040
vzw_customer_support
Customer Support

Hello. We are very sorry to hear about issue with the service you have been experiencing and for the troubles you've had with getting the support you need to get this resolved. We appreciate your patience while being on hold as we have been experiencing a high volume of calls. We definitely want to make sure that this is resolved for you and any others that are also affected. Can you please describe what happens when you send a text message and use data without the aid of Wi-Fi? How far would you say that you would have to travel from the area in question to not experience this issue? BrettA_VZW

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