Upgraded my phone on 8/25/19. $200 trade in value for my iPhone 7. Wiped my phone. Secured it in the prepaid shipping box. Sent it out on 8/27/19 and have been getting harassed every other day by text and email that my trade in device hasn’t been received. It’s now 9/6/19 and if they don’t receive my device in 4 days then my trade in amount will be charged back. I should have recorded the tracking information from UPS. Obviously freight wasn’t in transit over Labor Day and now comes another weekend. My iPhone 7 Plus was in pristine condition and now I’m going to get messed up out of $200. I should have kept the fudging thing. What a rip off.
Your trust and loyalty is something we value and after learning of your experience, I can understand the disappointment. You always deserve correct and accurate information with us, and I do apologize if we fell short from a stellar experience. Let's take a closer look at this issue.
What has happened in the intervening days?
DavidH_VZW
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