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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Returning a Trade-In phone

How do I know if my wireless service is disconnected on my old phone?

Re: Returning a Trade-In phone
Sr. Member

1) if your same phone number is active on a different phone or 2) if you can’t call out to a regular 10-digit number on the old phone with all applicable WiFi settings turned off