Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Returns Department
Melinkab
Member

I have two trade-ins, one phone,  I did not receive a return label with the new phone and I was unable to obtain a return shipping label. At 1st, I was given the wrong info on how to get  a replacement return label (once I figured it out, I had already sent it off). So I sent both returns in the same box. I did attach a note to the phone with no label but not with the submission ID which I just learned identifies the returning phone. How can I be positive that my phone will be processed properly and receive my trade-in credit?

0 Likes
Re: Returns Department
vzw_customer_support
Customer Support
Melinkab
 
 

Receiving the trade-in you are eligible for is important so we certainly understand your concern. Sorry the process was not a seamless one. What I would recommend is keeping a record of your submission ID, and in the event that you do not get the trade-in credits you are referring to, we do have an escalation process to correct situations like this.

 

Edward_VZW

0 Likes