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Ring back tones
TAMBUH67
Member

Why do I get this message when I try to buy a Ringback tone for my Iphone 7?

An error has occurred while processing your order: System error occurred and the order was not processed at this time. Please try again later. Code: SCM248

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Re: Ring back tones
vzw_customer_support
Customer Support

TAMBUH67, thank you for reaching out to us. I have two different solutions for you based on if you have an Apple device or Android. If you are using an Apple device, please use iTunes for your Ringback Tone purchase. Now, if you have an Adroid device, Your device is Advanced Calling capable, do you have this feature turned on, on your device? If so, the ringback tone service is not compatible with Advanced Calling.


NicoleT_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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