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STUCK IN CELLULAR
24LANCE
Member
‎05-28-2020 02:40 PM

...JUST GOT REPLACEMENT PHONE....ALL DOWNLOADS SEEM TO BE OK...BUT CANNOT MAKE OUT GOING CALLS....GOES TO OPERATOR TO MAKE A CC PHONE...TELLS ME THAT I AM IN 'CELLULAR ...UPPER LEFT SAYS VERIZON WITH STRONG SIGNAL.....I FOLLOWED DIRECTION HOW TO GET OUT OF CELLULAR BUT STILL CAN'T MAKE CALLS...ANY IDEAS?...THANKS

 

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Correct Answer!
Re: STUCK IN CELLULAR
vzw_customer_support
Customer Support
‎05-30-2020 02:49 PM

It's great to hear that your replacement has been working for you. Have you confirmed through your My Verizon that the phone has indeed been activated?

EllisandraC_VZW

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