Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Setting up personal hotspot on iphone 7
CRISB508
Member

My son and I both have the exact same iphone 7 on the same account, he had no problem setting up his hotspot, I however get the following

in Cellular->Settings there is only "Set Up Personal Hotspot", which brings up a dialog box with "To enable Personal Hotspot on this account, visit https://mobile.vzw.com/hybridClient/mvm/hotspot". It gives options for "Cancel" and "Go to Website". The latter option goes to a website that doesn't give any option to set up a personal hotspot.

Help!!

Labels (1)
Re: Setting up personal hotspot on iphone 7
vzw_customer_support
Customer Support

CRISB508, being able to use the personal mobile hotspot feature on your device is a great option to have. Let's work together to get this issue resolved.

I accessed the website link you provided and here are the results I viewed:

My Verizon mobile services are no longer accessible. Manage your account by visiting vzw.com/myverizon from your computer or dial the following #functions on your device:#BAL (#225) for current account balance#PMT (#768) to make a payment

Were you attempting to access and enable the Personal Mobile Hotstpot feature for your device through your My Verizon Mobile app? If so, let's make sure you have the most updated version for the My Verizon Mobile app. Since you have an Apple device you can access the Apple app store to download the My Verizon Mobile updated version to your mobile device.

We also want to make sure that your mobile number is registered for its own My Verizon account access. If your mobile number is not  registered, you can do so here at: http://vz.to/2nP92mK. Please let us know if this answers your question. RobertC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Setting up personal hotspot on iphone 7
lukevinyl
Sr. Member

If it is showing this on your device and you are having issues with the link (which should direct you to enabling through the myvzw login) you can call customer service and ask them to add the mobile hot spot feature (or to remove the block that may be present currently). This is likely all that is needed for it to allow setup of the MHS to complete, like on your son's phone.

0 Likes
Re: Setting up personal hotspot on iphone 7
tomsab
Member

Hi - we have this issue as well - hitting the dialog box. Disappointed that after a couple of us looking for about an hour, there seems to be no online solution to this, despite how we are re-routed. We are trying this from a few different iphone 8s registered to our account.  Will have to call customer service.

Re: Setting up personal hotspot on iphone 7
vzw_customer_support
Customer Support

tomsab, we're truly sorry to learn that you're having such difficulties with setting up your Personal Hotspot. Can you please share more details about the error message that you're receiving on your iPhone 8s? Were we able to resolve your concerns when contacting our customer service team? TanishaS_VZW

0 Likes