Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Signal dropping

Just adding that I am seeing the signal dropping issue in NJ with my iPhone 7. I drive the turnpike every day and often drop service completely once or twice. Doesn't come back until I toggle airplane mode on and off. I never had this issue with a previous iPhone model.

Labels (1)
Re: Signal dropping
Customer Support

This is certainly concerning to hear! Let's see if we can rule out the SIM Card possibly being defective. I highly recommend going to a nearby Corporate Retail Location for a free replacement SIM Card.

HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Signal dropping

It's not the SIM card! There is an issue with the iPhone 7 in certain locations that is being widely reported on this forum and many other forums on the Internet!  Why are you wasting your customers time telling them things that will not fix this known widespread issue!

I think it's shameful that Verizon has not posted publicly or internally about this issue that is being widely reported. People are wasting their time trading out phones and SIM cards trying to fix this issue, which doesn't help!