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So hard to reach customer service of verizon

So hard hard to reach customer service of Verizon.  It takes hours to get a live agent after hours of music. Once I planned to leave Verizon, I was suggested by a rep of verizon rep to change better good priced plan.  I requested her to send in writing the price as offered to me. She confirmed the price via email.  Then I reconfirmed it via chat.   Following day, I called for another issue and I was told that monthly bill be be $85 more than quoted earlier.  It took 1.5 hours to reach a customer rep. Then 30 minutes another to a supervisor.  Total time over the phone is 2.5 hours. Once I asked name of supervisor, she hung up.   after prior community spot, I got an email to file complaint to to Head office at new jersey by calling 1-800-779-2067 but this head office phone  prompts me to enter phone (does not accept) or case number which I do not have.  Any advice? 

Re: So hard to reach customer service of verizon
Customer Support

We are always more than happy to assist you with any billing issues. We would love to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW