So hard to reach customer service of verizon

[anilchawla82]

So hard hard to reach customer service of Verizon.  It takes hours to get a live agent after hours of music. Once I planned to leave Verizon, I was suggested by a rep of verizon rep to change better good priced plan.  I requested her to send in writing the price as offered to me. She confirmed the price via email.  Then I reconfirmed it via chat.   Following day, I called for another issue and I was told that monthly bill be be $85 more than quoted earlier.  It took 1.5 hours to reach a customer rep. Then 30 minutes another to a supervisor.  Total time over the phone is 2.5 hours. Once I asked name of supervisor, she hung up.   after prior community spot, I got an email to file complaint to to Head office at new jersey by calling 1-800-779-2067 but this head office phone  prompts me to enter phone (does not accept) or case number which I do not have.  Any advice? 

[vzw_customer_support]

We are always more than happy to assist you with any billing issues. We would love to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW