Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Trade-In Receipt for iPhone 7
fefelix
Member

I am concerned because I didn't get a trade-in receipt for my iPhone 7.

On September 29, 2020 I traded in my iPhone 7 for a new iPhone SE at the Verizon store in East Hanover, NJ.  The sales representative told me the trade-in value for the iPhone 7 and I agreed to proceed with the transaction and leave the iPhone 7 with the store.  After backing up my data and loading it on to the new iPhone SE, they rushed me to leave the store (due to Covid-imposed time limits customers may spend inside the store) and  DIDN'T GIVE ME ANY RECEIPTS for the transaction -- neither paper nor electronic.   

When I check my account at myVerizon, I see the receipt and agreement for the new iPhone SE  but there is NO DOCUMENT ACKNOLEDGING THE RETURN of the iPhone 7.  Has anybody in this forum have a similar experience?  How long does it take to post a receipt and trade-in credit in a Verizon customer's account?  Thank you in advance for your advice.

 

Tags (3)
0 Likes