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Trying to text android phone from apple

Can someone help

cannot send text message or group text to android users from my iPhone - all settings are proper sms turned on. Any suggestions ? Thank you

Re: Trying to text android phone from apple
Customer Support

iPhonemessenger, we definitely want to make sure you can text everyone, so we're right here to help. Since this problem started, have you made any recent changes to your phone such as a software update? Do you have iMessage turned off on your phone? If not, what happens when you have iMessage turned off? What exactly happens when you try to send a text to an Android user? AliciaD_VZW