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Unable to re-add HD Voice on iPhone 7 line (Verizon page: "NOT COMPATIBLE")
MEG7
Member

Hi,

I used to have HD voice working on my iPhone 7 but it hasn't been working for awhile (can't use data while on phone calls, poor call quality with people who have HD voice turned on).

I removed the feature on my line on the Verizon website. When I tried to add it back and I click "Show eligible lines", next to my line it says "NOT COMPATIBLE" in red letters. I tried restarting my phone and refreshing the Verizon page but it was the same.

Any help would be much appreciated!

Thanks!

iphone hd voice.jpg

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Re: Unable to re-add HD Voice on iPhone 7 line (Verizon page: "NOT COMPATIBLE")
vzw_customer_support
Customer Support

Not to worry MEG7, we'll get you connected again. The steps for HD calling on an iPhone 7 are a little different. Here's how you would set it up: http://vz.to/2tzz1xW Please give that a try and let us know if you have any trouble.

ErinW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Unable to re-add HD Voice on iPhone 7 line (Verizon page: "NOT COMPATIBLE")
vzw_customer_support
Customer Support

Not to worry MEG7, we'll get you connected again. The steps for HD calling on an iPhone 7 are a little different. Here's how you would set it up: http://vz.to/2tzz1xW Please give that a try and let us know if you have any trouble.

ErinW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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