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Visual voicemail
benerofe1
Member

I set up new line for a family member, on a new iPhone. Now some of my two year old voicemails are on her voicemail list. How did that happen? She has a different phone number than I do (obviously). If I delete the voicemails from her visual voicemail list, will I not have access to them?

 

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Re: Visual voicemail
Ann154
Expert
Expert

Did you setup the phone with the person's own Apple ID account or did you use your Apple ID account? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Visual voicemail
benerofe1
Member

Their own Apple ID. 

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Re: Visual voicemail
vzw_customer_support
Customer Support

benerofe1, 

 

I can certainly see why you would be alarmed to have your voicemails showing on your new family member's number. We are here to help, and we want to figure out why this happened. It is helpful to know that she was set up with her own Apple ID. Did you set up a completely new number for her, or did you use an existing number on your account? Has this happened with any other phones on your plan? 

 

MichelleH_VZW

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Re: Visual voicemail
benerofe1
Member

A completely new number.

No, it didn’t happen with the other number on the account.

Also, the voicemails were from two years ago, and they were all within a very specific date range. 

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Re: Visual voicemail
vzw_customer_support
Customer Support

This seems odd, benefore1. I want to take a step back. Was this a brand new iPhone that was recently purchased? Or was this iPhone activated on your line before in the past and you gave it to your family member to use? KevinR_VZW

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