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Re: Voicemail message
vzw_customer_support
Customer Support

brlee, thank for doing that step. Which state are you in?

ZangY_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail message
brlee
Member

Oregon

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Re: Voicemail message
vzw_customer_support
Customer Support

Thanks for that location information, brlee. Since you have an iPhone 7 Plus your messages should be in the visual voicemail format only. When checking your voicemail do you call into *86 or are your messages appearing in a listing with a play button next to each one when tapping on your Phone button/app and clicking on the voicemail icon. I ask because I'm trying to determine if your device is getting the Apple transcription service (where it reads message info out loud) or if somehow you were accessing our VZW voicemail platform and are receiving Message Review Options when your iPhone should be accessing the Apple Visual Voicemail. Please let us know.

https://www.verizonwireless.com/support/how-to-use-voice-mail/

EbonyR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

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Re: Voicemail message
brlee
Member

I click on the notification icon that looks like a reel to reel tape, then click the play button. I opted out of the Visual Voice Mail because it's $2.99 per month and I can't see having it when I receive very few voice mails and it's just as easy to listen as to read.

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