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What can I do if I do not remember my passcode and I'm lock out of my iPhone 7?
Gatorlady
Newbie
‎12-14-2016 07:28 AM

I can not remember my pass code and I'm locked out of my iphone 7. What can I do?

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Re: I can not remember my passcode and I'm lock out of my iphone 7.
vzw_customer_support
Customer Service Rep
‎12-14-2016 08:25 AM

Gatorlady,

Let's see what we can do to get you into your device. Have you tried using iTunes to erase the device? Here's a link to help with the process http://apple.co/18AOKlA. 

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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An Accepted Solution is available for this post. Jump to solution.
Re: I can not remember my passcode and I'm lock out of my iphone 7.
vzw_customer_support
Customer Service Rep
‎12-14-2016 08:25 AM

Gatorlady,

Let's see what we can do to get you into your device. Have you tried using iTunes to erase the device? Here's a link to help with the process http://apple.co/18AOKlA. 

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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