Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What happens to photos?
348MAG
Member

The photos in the Msg+ are deleted when I delete the message they were delivered in.  How can I save the photos & delete the message?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: What happens to photos?
yarelim_vzw
Verizon Employee

@348MAG ,  I love receiving pictures and want to make sure that we can help you get them saved. While in your Verizon Messages + App, please locate the message thread that has the picture(s) you want to save. Click on the 3 dots located on the upper right side of the app to see all your "Media" shared. Once here, you will be able to select the image of your choice. Once you click on the image you will be able to save to your Camera Roll  by selecting the arrow in the box, also located on the right side of the app.

Let us know if this helps!

yarelim_vzw

View solution in original post

0 Likes
Re: What happens to photos?
vzw_customer_support
Customer Support

It's frustrating when pictures get deleted that you wanted to save, Mark. Let me help you with saving the pictures. Did you check your iCloud to see if the pictures were saved before the messages were deleted? To save a picture in Message+, simply go into the message that has the image. Scroll to the picture and tap it and select "save to Gallery". This will save the picture in your album while you have the freedom to delete the message. Here's a link to help you with Message+ and its other features http://vz.to/2clafvM and let me know if you need further assistance.

Edwin_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  >Correct Answer<  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: What happens to photos?
348MAG
Member

Edwin,

Thanks for the info but tapping the photo or video in the message does not

bring up an option to save the photo and the photo is not in my iCloud.  I

do not get a "Save to Gallery" option, the bubble says:  DELETE, INFO or

REPORT SPAM.

As it is now there isn't much use for me to continue to using Msg+ if I can

not save photos sent to me by Msg+.  Is there something I am doing wrong?

Or is it a bug Verizon hasn't figured out yet?

Sincerely,

Mark [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

On Tue, Apr 4, 2017 at 8:29 PM vzw_customer_support <

0 Likes
Re: What happens to photos?
Piscestg
Sr. Member

Just for your info, this forum is open to the public. I wouldn't post my personal info such as address, full name and phone number.

0 Likes
Re: What happens to photos?
yarelim_vzw
Verizon Employee

@348MAG ,  I love receiving pictures and want to make sure that we can help you get them saved. While in your Verizon Messages + App, please locate the message thread that has the picture(s) you want to save. Click on the 3 dots located on the upper right side of the app to see all your "Media" shared. Once here, you will be able to select the image of your choice. Once you click on the image you will be able to save to your Camera Roll  by selecting the arrow in the box, also located on the right side of the app.

Let us know if this helps!

yarelim_vzw

0 Likes