Does the order still say it is being processed on your My Verizon account online? Have you called into Customer Service to see what the holdup is?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hopefully you have received it by now. A friend of mine had his delayed.
You can always go here to check the status or login to My Verizon: vzw.com/orderstatus
Simply type in your last name and order number (copy and paste from the email you received when you ordered it) and the info you need is provided.