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Why am I unable to send or receive text messages other than imessages?
Maryinco
Member

I've had my iphone 7 for about a week.  Am unable to send or receive text messages from anyone other than iphone users.  My imessage setting is turned on as is "send as SMS". What else do I need to check?  Thanks.

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Re: Unable to send or receive text messages other than imessages
Maryinco
Member

Thank you to all who helped with this issue. I finally called Verizon

tech support and they were able to resolve the issue. As it turns out,

there was a block although when I went into My Verizon I could not see

it. Not sure why. Anyway, it's all resolved and I thank you again.

View solution in original post

Re: Unable to send or receive text messages other than imessages
vzw_customer_support
Customer Support

Maryinco, a week with this issue is too long. We want you to be able to send and receive your messages from everyone. Let's look into this. Are you currently experiencing any other services not working? If so, which ones?


Also, let's turn off iMessage (settings>messages>turn off iMessage) and wifi (if turned on) and attempt to send a message to someone without an iPhone. Do you receive any error messages? 

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Re: Unable to send or receive text messages other than imessages
Maryinco
Member

No other issues thank you. I turned off iMessage and the wifi (yes it

was turned on). Still received "Not Delivered" when I sent a message to

my non iphone user friend.

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Re: Unable to send or receive text messages other than imessages
vzw_customer_support
Customer Support

Maryinco, let's get your messages flowing again. Please reset "Network Settings" and test again. http://spr.ly/65838OwcZ This will reset your WiFi passwords but your content will be safe.

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Re: Unable to send or receive text messages other than imessages
Maryinco
Member

I reset the network settings - no change - still getting Not delivered.

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Re: Unable to send or receive text messages other than imessages
kaebfly
Leader

If you haven't tried everything in the following Apple link then you should give it a try. If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

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Re: Unable to send or receive text messages other than imessages
Maryinco
Member

I have spent hours and hours today trying to resolve this issue. I have

been through all the items in this attachment. The only thing that I

noticed is that under the part of the attachment entitled "If you see a

red exclamation point" (which is what I get) It says to tap "Send as

Text Message". I don't have that choice. When I tap on the exclamation

point the only choices that come up are "Try Again" and "Cancel"

So far, nothing I've tried has worked.

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Re: Unable to send or receive text messages other than imessages
Weth
Sr. Leader

Did you setup iPhone as new or restore from older phone? Was that phone on the latest iOS?

Here is a more SMS specific troubleshooting algorithm:

http://www.imore.com/why-cant-i-send-regular-text-messages-my-iphone-6-or-6-plus

If you have an Apple Store near you, you do have free support from Apple Genius Bar.

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Re: Unable to send or receive text messages other than imessages
deloused
Sr. Member

For the non-iPhone friend that you're trying to text, is their phone number stored in your contacts as a 10 digit number? (XXX-XXX-XXXX)

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Re: Unable to send or receive text messages other than imessages
Maryinco
Member

Yes

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