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Why can't I activate new iPhone 7?
susan1966
Member

I confirmed new phone on my Verizon. I was told it was successful. When I dial *228 from the new phone I get the message - "cannot make call"

help!

susan

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Correct Answers
Re: I can't activate new iPhone 7
Ann154
Expert
Expert

You don't have dial *228 on a 4G LTE capable device to activate it. You might have actually delayed the activation because of it.

Reseat the SIM card on the new phone and see if that helps it connect to the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I can't activate new iPhone 7
Ann154
Expert
Expert

You don't have dial *228 on a 4G LTE capable device to activate it. You might have actually delayed the activation because of it.

Reseat the SIM card on the new phone and see if that helps it connect to the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I can't activate new iPhone 7
Piscestg
Sr. Member

Dialing *228 was a function used years ago on the old analog system. I recall that on my old flip phones. As Ann154 said, that will do nothing and possibly cause a problem on 4G.

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Re: I can't activate new iPhone 7
vzw_customer_support
Customer Support

*228 will not activate any of the new 4G devices. That can even damage the SIM card. You can activate your device in My Verizon. If you have any trouble, message us on Twitter or Facebook.

NoahS_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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