Why does Verizon charge the cost of a new phone when upgrading to the iPhone 7?

[AFGsinger]

I'd lost my previous  phone, left it in Santa Cruz. Since its my only phone, I went to the local Verizon store to get it replaced. The sales people stated that getting the iPhone 7 would give me more memory.

However, I was surprised when I received my first bill -- not only is Verizon charging full price for the phone, but paying for it has raised my phone bill about $50.  I've stayed with Verizon, because of the coverage.  However, I feel that Verizon is charging more than Apple is for the iPhone--I don't believe this is good business.

Any suggestions on ways of addressing this issue is appreciated.

Thanks,  Senior citizen

[vzw_customer_support]

I'm sorry to hear you lost your phone AFGsinger. I would be lost without my phone so I completely understand how you feel.

Did you purchase the new phone on a device payment plan http://vz.to/2glhJTC? Which iPhone 7 did you purchase (memory size) and how much were you charged?

We no longer offer two year discounts with upgrades. The phones are sold at full retail price, and you can purchase them on a device payment plan.  Did you make any other changes to your account that may have caused the increase of your bill?

JohnB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[AFGsinger]

Hi,

I bought the iPhone 7 and was charge $760; I believe I was charged the

price of the 7+. I believe the charge for the 7 is approximately $100 less.

Please advise.

On Thu, Jun 15, 2017 at 1:13 PM, vzw_customer_support <

[lukevinyl]

An Iphone 7 Plus 32 GB is $769.99 prior to taxes-- this is full retail price of the phone....

[vzw_customer_support]

I want to make sure that you are provided accurate information. Do you know which model of iPhone 7 you have, memory wise? The iPhone 7 128GB does go for $749.99 at full retail price.

HarleyE_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this! 

[Sky77]

I've had same issue, paid off my phones, yet still get charged for them again on my monthly bill. Makes no sense, only phone carrier that does that, been with other carriers if phone paid off u only pay phone service and any add ons.  This seems very strange, very dissatisfied!!

[vzw_customer_support]

Sky77, the information you provided concerns us. Once you've paid off your device payment agreement, we no longer bill customers for a device payment. I sent you a Private Note. Please respond at your earliest convenience. 

JacobG_VZW