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Why poor/no call quality from my home (85021) just 4 days ago, all was fine until Monday?
Manzy30
Member

New Simm card, Apple store twice, restore to factory settings = no changes ... other two phones in home work fine, just mine having issue ... told to put on WiFi Calling, why all of sudden need that?  Is my phone "on a different tower"?  Are there outages in my area that have caused just my phone to do this?

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Re: Why poor/no call quality from my home (85021) just 4 days ago, all was fine until Monday?
vzw_customer_support
Customer Support

We are dedicated to keeping you connected and I am sorry for the inconvenience. What exactly is happening with the connection? Is this only affecting voice services? Does the service improve as you step outside? 

Yale_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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