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Wifi troubles
CHolly
Member

As of yesterday, none of my apps would work as long as I was connected to my home wifi. The local store reset my network settings. This removed my wifi information, and all my apps were now functioning. The phone is now 1 year old today. Why is this now happening? Can anyone help me?

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Re: Wifi troubles
vzw_customer_support
Customer Support

Being able to use your Wi-Fi is a must. We do want to get this figured out. Did anything change on the phone since the problem started? Are you able to now reconnect back to Wi-Fi and use your apps? Ensure that your device software is up to date. Click here for instructions: http://spr.ly/6586Dh2Ew

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wifi troubles
CHolly
Member

I got help from Verizon support chat. They had me update. So far so good. It has remained connected to the wifi.

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Re: Wifi troubles
vzw_customer_support
Customer Support

Your efforts are greatly appreciated and thanks for the update. Do you have any other questions or concerns that I can assist you with? For additional device support visit: http://spr.ly/6584E6MOs;

 

Ayani_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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