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battery not keeping a charge
BREFOU7
Member

I just purchased the IPhone 7 two days ago.  It is not keeping a charge.   the battery is constantly going dead. ? How do I fix this? Is it a setting or is there a phone issue.

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Re: battery not keeping a charge
k_sal
Member

I would think that you will probably have to take it in to Verizon and exchange it. Sounds like you got a defective one.

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Re: battery not keeping a charge
vzw_customer_support
Customer Support

We want to find out the main cause for these battery issues. You can take it to a store location for physical review, but let's try some troubleshooting to see if we can get this issue fixed. Is your devices updated to the most recent iOS version?


HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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