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black screen
RAMPACY
Member

my screen went black I dont access to anything the screen I can only answer my phone via Fitbit

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Re: black screen
stef7
Sr. Member
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Re: black screen
vzw_customer_support
Customer Support

RAMPACY, we definitely want you to be able to see the screen and have a working phone. Let's get this fixed right away. When did this start? Are there any physical/liquid damage? Do you have a screen protector on the phone? If so, please remove this as it may interfere with the device functionality and can cause some screen (display) issues. Have you tried to restart the phone? Here's how https://www.verizonwireless.com/support/knowledge-base-207128/.

 

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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