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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
cannot send pic messages
STOP_BILLCOLLECTORS74

lately, i have not been able to send pic messages. if i try to send someone a pic, they receive the icon that says tap to download. if you try tapping it, nothing happens. the pic never downloads.

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Re: cannot send pic messages
vzw_customer_support
Customer Support

STOP_BILLCOLLECTORS74,

 

We're sorry to learn that you're having some trouble getting your picture messages to go through. Let's gather some additional information to help us determine what's going on. When did you begin having this issue? Are the pictures you're sending ones that were taken with your device? When you send a picture message to your own number, are you able to receive it and view the picture?

 

ShawnteJ_VZW

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