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carrier update
VICWEI62
Member

I continue to get requests to "update my carrier settings."  How do I know if this is through Verizon or if it is fraudulent?

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Re: carrier update
vzw_customer_support
Customer Support

Thank you for asking a great question VICWEI62. Knowing all about your phone update is important. Your security is our number 1 priority. I'll be happy to help and clarify. I am not aware of any fraudulent carrier settings update. If the prompt is not coming from the phone system pop up, then it's not a carrier update. 

 

When a carrier setting update is available, you'll just be prompted to install it on your screen. You can manually check it as well. Here's the details: https://support.apple.com/en-us/HT201270

 

Just curious, what does your carrier settings update look like (screenshot)? 

 

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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