Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
family base disconnecting phone
CHAOTT17
Member

Added family base to my son's phone to control content and internet times.   After installing it keeps disconnecting and not allowing internet connectivity.  I since uninstalled the profile and the app.   Is there a way to fix this?

Labels (1)
0 Likes
Re: family base disconnecting phone
vzw_customer_support
Customer Support

CHAOTT17, Smart Family (formerly FamilyBase) is a great option to manage your son's content and internet access. I will be glad to provide assistance to ensure that it is set up correctly. In order to ensure that Smart Family is provisioned properly, have you followed the instructions in this guide to install and pair the Parent app to the Companion app?https://www.verizonwireless.com/support/verizon-smart-family/ Please note that there are separate guides for both iOS and Android devices. 

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes