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iPhone 7 won't send video to non iphones
Rustyasu
Member

After updating my iphone 7 I can no longer send video to noniphones.  I called and spoke to Apple and they connected to my phone and said everything was set up correctly.  They said others are having the same issue with only Verizon and I needed to talk to Verizon.

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Re: iPhone 7 won't send video to non iphones
jav6
Leader

So have you called Technical Support (800-922-0204 or *611) to open a ticket?

...Just another VZW customer...trying to offer some assistance...
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Re: iPhone 7 won't send video to non iphones
vzw_customer_support
Customer Support

Rustyasu,

 

I'm sorry that you're having this experience with sending videos to non-iPhone users. We are aware of the behavior occurring regarding outgoing mms via Messaging app. This behavior has been already reported. A network ticket NRB000009094445 has been open regarding behavior. We will coordinate with network teams to address behavior. I hope this is beneficial.

 

CoreyM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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