iPhone is disabled

[Mwood63]

I think my mom has locked up her phone

[mama23dogs]

That's nothing to do with your service provider. Screen lock is an Apple security feature.  To fix:  https://support.apple.com/en-us/HT204306

[vzw_customer_support]

Mwood63, we certainly want to ensure that your mom is able to use her phone. Help is here. What happens when you try to use the phone? Please provide additional details. We're here to help. 

LorenzoP_VZW