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iphone 7 charging
CSing05
Member

iphone 7 is not charging, attempted to charge using cable received with iPhone, powered the phone off, and tried a different cable.

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Re: iphone 7 charging
vzw_customer_support
Customer Support

We want to make sure your device is able to charge. How long have you been experiencing this? Is there any physical or water damage to the phone or the charging port?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iphone 7 charging
CSing05
Member

The problem started on yesterday (2 days).  No physical or water damage.  This is a replacement phone that was received on last week.

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Re: iphone 7 charging
vzw_customer_support
Customer Support

CSing05-

Yikes, that is 2 days too long. We're eager to get to the bottom of this in no time. What happens when you try to charge the iPhone? Do you receive any error messages or does the phone simply not charge? You mentioned that this is a replacement device, was the phone ever able to be charged?

AmberK_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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