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iphone 7 last update
SUSSTE12
Member

I updated my phone the last update...plus the other two. What a hot mess...phone is not working right. Dropping calls everywhere. In my home I have a extender and I have reset numerous times everything. Question do routers and extenders wear out? Sometimes the phone just doesn't work and will freeze...any help would be appreciated it. thanks

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Re: iphone 7 last update
vzw_customer_support
Customer Support

You've come to the right place for help SUSSTE12. Updates are meant to enhance your phone, not cause you headaches. We want to make sure your phone is working properly.

 

Where are you located (zip)? Are you dropping calls in different locations or only around your home while connected to the network extender? Did you purchase the network extender through VZW? Is it a 3G or 4G Network extender? Network extenders ands routers can wear out. When were they purchased?

 

Are you using WiFi Calling or HD Voice on your phone http://spr.ly/6583DGQc9? The reason I ask is because HD Voice does not work on a 3G network extender.

 

When is the phone freezing? You mentioned that you recently updated the software. What software version do you have on the phone http://spr.ly/6584DGQci?

 

Please visit http://spr.ly/6585DGQcc and run through the troublshooting steps for the phone freezing.

 

JohnB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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