Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
phone doesn not ring when receive a call
TEDPIE28
Member

My phone does not ring when receiving a call.  Ringer is turned all the way up.

Labels (1)
0 Likes
Re: phone doesn not ring when receive a call
vzw_customer_support
Customer Support

I rely on my phone to notify me for all calls and want to ensure your phone is notifying you as well, TEDPIE28. Let's take a closer look into what's going on. Please ensure your phone is not in silent mode, http://spr.ly/6585Dht6d. When did this start? Do you hear any notifications for text and other app alerts?

 

Danielle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: phone doesn not ring when receive a call
TEDPIE28
Member

Silent mode?? Not sure

Ringer turned up

Happening several weeks

I get pop-up notifications but no ring

Couldn’t open link u sent

On Thu, Nov 1, 2018 at 2:10 PM vzw_customer_support <

0 Likes
Re: phone doesn not ring when receive a call
vzw_customer_support
Customer Support

I appreciate these details, TEDPIE28. Being able to hear your phone on an incoming call is definitely important. Help is here. Please confirm that your phone is not on silent mode: https://www.verizonwireless.com/support/knowledge-base-207239/ In addition, please confirm that your phone has Do Not Disturb disabled: https://support.apple.com/en-us/HT204321 Since the previously provided link did not work, I have included the original links without shortening. Let us know if these steps are effective in restoring your incoming call ringing.

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes