Re: "Free iPhone 7" Trade-in
Weth
Legend
Re: "Free iPhone 7" Trade-in
chrstahl89
Newbie

My device was received by them Sept 22nd and is living in some kind of limbo.  Either they give me the full $650 of I cancel all my lines.  I'm sick of Verizon changing their trade in programs before you can ever even do a single trade in.

Which lets all be honest...paying you $650 over 2 years, and stopping the credits if you trade up for the iPhone 8 or leave.  This entire promotion is just a recooked version of a 2 year contract.

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Re: "Free iPhone 7" Trade-in
Core2
Specialist - Level 1

You're not getting $650 credit up front, or in full.

I believe as long as you place an order (or pick from what is in stock) a iPhone 7 by Sept 30th, you are eligible for the $650 upon trade in of your iPhone 6 or newer as long as it is paid off, and in good condition.

Verizon (as well as the other carriers like TMobile) are selling bonds backed by customer 'contracts'.  What is a better way to keep a customer from jumping to another carrier than offering free monthly phone credits? As long as you stay with Verizon, you get the monthly phone credit.

I am not sure how it benefits Verizon to give device credits, other than ensuring the total customers do not fluctuate as much as before.

Verizon Plans $1.2 Billion in Bonds Backed by Phone Contracts - WSJ

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Re: "Free iPhone 7" Trade-in
Weth
Legend

chrstahl89 wrote:

Either they give me the full $650 of I cancel all my lines.

The terms of how the $650 would be paid was not hidden. You agreed to those terms. You will not get the $650 upfront.

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Re: "Free iPhone 7" Trade-in
chrstahl89
Newbie

I mean if they magically come up with a way to state my perfect condition phones are somehow not worth the $650 over two years.

Then I pointed out that the promotion is really just a two year contract.  Not being called a two year contract.

Like how they are currently trying to sell that their data isn't limited. Because a data cap with safe mode is somehow different than unlimited data to a cap, then throttle.  It's all marketing bs.

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Re: "Free iPhone 7" Trade-in
SALCHI60
Newbie

I am soooo disappointed with Verizon. I traded in my 128k iphone 6 gold for the iphone 7. I feel like i was totally done wrong in this deal. I think I have no recourse at all. Honestly, my phone was in mint condition, always in the case, and yet, when they received my phone with this trade in program, they did not allow me the promotion, and said my screen was cracked or had dead spots. THIS IS JUST WRONG!! I tell you the truth, there was nothing wrong with my phone, now I get to pay 800 for the new phone with a 200 credit. If anyone knows what recourse I have, please let me know. My phone was in excellent condition.

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Re: "Free iPhone 7" Trade-in
Weth
Legend

Did they send picture of cracked screen?

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Re: "Free iPhone 7" Trade-in
dacr
Enthusiast - Level 2

This is exactly why I inquired earlier about using a different carrier to return the trade-in.  I received a reply from Verizon that you have to use the USPS shipping label and box provided.  How do we prevent this exact situation from happening?  What steps can we take before sending in the trade-in?  Has anyone in past promotions ever used a different carrier (FedEx or UPS) to submit their trade-in?  Thank you.

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Re: "Free iPhone 7" Trade-in
vzw_customer_support
Customer Service Rep

SALCHI160, this is definitely not what we like to hear. We want to ensure everything is correct. We'd be happy to take a look and see what happened. To begin, please send us a Private Message regarding this concern. - KleoL_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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