To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I am sorry to hear you want to stop the line. We would love to help you keep it and get more use out of the line at the right value. Are there any concerns with the phone? Would you be interested in re-purposing the line into another type of device like a tablet or Jetpack for Mobile Hotspot? YaleK_VZW