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voice verification Vanguard disconnects
cinlgar
Member

Hello,

I have to receive a call from Vanguard to initiate Voice Verification for financial communications. When I receive the automated call and I answer it disconnects after about 2 seconds. I receive all other calls normally.

 

Thanks for any suggestions.

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Re: voice verification Vanguard disconnects
vzw_customer_support
Customer Support

It is inconvenient that you're unable to receive calls from a specific phone number. Is  the call from an 800 phone number? Have you ever been able to receive calls from this number? SheritaH_VZW

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Re: voice verification Vanguard disconnects
cinlgar
Member

Thanks for your response.

The number Vanguard is calling from is NOT listed (it is an automated call). My husband did this same voice verification process over the summer and it worked flawlessly.

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Re: voice verification Vanguard disconnects
vzw_customer_support
Customer Support

Thank you for these details, cinlgar. Do you experience this while connected to Wi-Fi, cellular data, or both?

 

CheyenneS_VZW

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