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Apple music verification issues
samorris17
Member

I am not able to play apple music on my I phone.  I have been talking back and forth between Verizon and Apple support with no resolution for several weeks.  I have performed a hard phone reset and enrolled/unenrolled thru the V app several times.  I have 2 lines that apple music is included with.  I have never been able to listen to on each line independently.  I can only play it thru the one apple I cloud account.  Originally, these 2 lines shared the same I cloud email/account which was why I could only listen on one device at a time.  Now I have created a new I cloud account, completed a hard phone reset and enrolled/unenrolled several times with no success.  When I open the app and try to play music, the window pops up offering a free 6 months or verify thru Verizon.  When I click Verizon, it does not authorize.  Apple support says it is on Verizon system does not indicate my line is authorized.  I need Verizon to create a ticket so this can be resolved.     

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Re: Apple music verification issues
vzw_customer_support
Customer Support

samorris17, we understand the importance of being able to use the Apple feature you want on your phone. To clarify, is this part of a promotion you have with Verizon? What plan(s) do you have set up on your lines?

 

-Joshua

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Re: Apple music verification issues
samorris17
Member

The 2 lines of my 4 are on play more unlimited which includes apple music.  

 

Samorris17

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Re: Apple music verification issues
vzw_customer_support
Customer Support

Thanks for keeping us posted. We send you a Private Note.

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