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Backing up from icloud back up
stynker
Member

I upgraded to an iphone 8plus from a 6.

Started my phone with an backup from my 6.  Phone is telling me that I need to do an update now and when I click install it tells me that it can't do it till my phone finishes backing up.  My phone gets locked, is connected to wifi every night and is plugged in....

How long should this take?  I have had my phone now for over a week.

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Re: Backing up from icloud back up
bd94s10
Sr. Member

It seems hosed up. I would do an alternate reset and start over. It should not take that long. It is true you can't restore from backup if your new phone is on older software than your old phone. e.g. iPhone 6 is on say iOS 11.0.1 and your new phone ships with iOS 11.0 (just an example). It should require you to update to iOS 11.0.2 during the setup which is where I think it got hosed up.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Try this and let us know if it gets you going once you go through the setup again.

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Re: Backing up from icloud back up
vzw_customer_support
Customer Support

stynker, making sure your brand new device is able to retrieve your cloud back up smoothly is important. Allow us to further review. bd94s10, provided a great suggestion to have you process a device factory reset to make sure you run the new software update prior to the cloud restore. Your device currently is attempting to process multiple steps at once, which essentially is slowing it down. If you are interested with processing the factory reset, please follow this link for steps to do so http://apple.co/2gwno7v. Once complete, please set up your device as new and do not complete the Cloud restore. After you complete the software update, then proceed with the restore. Please let us know if this option worked for you.

 

SylviaT_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Backing up from icloud back up
stynker
Member

Yep, I am still at 11.0 as shipped.  Guess tonight when I get home, I will rest and start over!  Will I need the old phone to do this??

Thanks for the help!

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Re: Backing up from icloud back up
vzw_customer_support
Customer Support

Having all of your data back is essential stynker. While you don't need the old phone to complete the aforementioned steps, it may be helpful to ensure all of your content has indeed transferred over. Were you able to get your new iPhone 8 plus updated and restored from your iCloud backup as needed?

 

EbonyR_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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