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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can I change 2 step verification to email or landline?
kallicomom
Member

I tried to access my Verizon account at home and was required to verify by a code sent to my phone.  The problem is I DON'T HAVE CELL SERVICE AT MY HOME!!  So if I want to explore my account or pay my bill online, I CAN'T get verification on my phone.  I had to come to town with my laptop to get into my account.  And no, I don't want to use the app on the phone.  I need a larger screen to be able to see and navigate.  Is there any option to turn this off or get an access code sent to my email or landline???  This HAS to be changed.

Your help is appreciated.

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Re: Can I change 2 step verification to email or landline?
vzw_customer_support
Customer Support

Our only goal is to protect your information, kallicomom. We put you in control and you have the option to turn the Two Factor Authentication option off if you prefer. You mention that you go to town when you want to access the account on your computer. Next time you go to town, please access your account on your computer and follow the steps below.

 

Open your My Verizon

Select Account

Select Two Factor Authentication

Select Off.

 

Is this information helpful? -AntonioC_VZW

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