Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can’t text a certain person

I have an iPhone 8 Plus and my sister has an iPhone Xs and we cannot text, call, or FT each other. All my other contacts work just fine and so does hers. What could be the problem? Please help! 

Re: Can’t text a certain person
Customer Support

We definitely want to make sure that your service is working properly at all times, and we will be glad to help you find out why you are unable to send text messages to a specific contact. Please tell us, are you able to make calls to this contact from your device? Are you receiving an error message when sending text messages to this contact?