Why has Verizon stopped the feature of being able to view the data usage for the current months billing cycle online? I need to know detailed usage for each line, not just all data usage. The steps given to access the cycle don't work. This is a violation of consumer rights, so Verizon needs to fix this. I did a chat and the rep said once the bill is generated, I can't see that feature. That's ridiculous and can't be right. Do I have to report Verizon to higher authorities to get it resolved?
We definitely want to ensure that you're able to review data usage, hmbverizon. The following link outlines all the options we provide to review data usage for the current cycle: https://www.verizon.com/support/data-usage-faqs/#troubleshooting