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Diminished cell reception and multiple dropped calls
ejk4215
Member

Hi Verizon,

I live in the SF Bay Area (Zip 94501) and have been a customer for 8 years with very few problems.  Suddenly in the last two months my reception in and around my home went from 4 bars and great reception to one bar and dropped calls multiple times a day. Pretty frustrating.  What do I need to do to get back to 4 bars and reliable service?

Re: Diminished cell reception and multiple dropped calls
9wood
Sr. Member

Other have same problem myself included I been waiting over 4 weeks now for the promised schedule tech visit where they got tower and fix it I been reporting this issue for months

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Re: Diminished cell reception and multiple dropped calls
vzw_customer_support
Customer Support

Hello, before anything, thanks for your 8 years of business with the company, we appreciate your loyalty. Dealing with dropped calls can certainly be frustrating, especially since you need your phone to keep in touch with everyone. We are here to help you regain a reliable service. What recent changes have you made? Aside from the dropped calls, any other issues?

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Re: Diminished cell reception and multiple dropped calls
vzw_customer_support
Customer Support

9wood, we are sorry to learn that your signal is not meeting your expectations, and we would be happy to assist you with this today. Can you please confirm whether this is an issue with Verizon Wireless or home Fios? Also, do you have a ticket number for a network ticket that may have submitted when you originally inquired about this issue? 

 

KevinM_VZW

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Re: Diminished cell reception and multiple dropped calls
9wood
Sr. Member

@vzw_customer_support kevinm

I have had 3 tickets first was totally ignored

other 2 just got a scripted auto reply

1 month ago I was "schedualed" to have a tech goto the tower ( i.e. actually show up ) and do repair(s) still not happened

just get same scripts excuses

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