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Frustrated Consumer
OmegaSoftware
Member

We became  customers of Verizon wireless after watching ads for a Buy One Get One Free deal in July 2018. We believe there were national commercials aired.

We were with ATT at the time and switched to Verizon to get two new iphone 8's. We met the criteria for qualifying for the BOGO since we were new customers with a new business account.  We was told "not to worry" when we see charges on the cell number accounts for the new phone. We were told that in the end it "all evens out" with the credit. We are still waiting for any credit. After our first month we received one credit for the monthly payment on the free phone. Within a month, we discovered that one of our 8's cameras was working improperly. We turned in that phone and were given a new phone. Because of this replacement phone, the BOGO deal somehow got discontinued because Verizon thought we purchased another new phone. It has taken us many many phone calls and visits to stores to figure this out. Every customer service agent assures us that they have taken care of the problem and for us to not worry. We have been told many times that our refund will show up within a few billing cycles. 

We have been so thankful every time one of your customer service agents assures us that they will take care of the issue. After 18 months of waiting, we are convinced that we have been just told what we wanted to hear so that Verizon could keep putting us off--hoping we will forget.

We normally do not post negative reviews especially to our local paper -- Dallas Morning News. However we would like to give Verizon a fair and final chance to credit our account. 

Thank you for you attention to this matter,

Allen Hainline

Omega Software

 

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Re: Frustrated Consumer
vzw_customer_support
Customer Support

OmegaSoftware, thank you for taking the time in updating us on what has been going on. A lot has transpired with your situation and we are saddened to see that after 18 months, it's still not resolved. With a community forum, this is an online “meeting place” that is used to engage with others to debate, share knowledge and communicate with others about a wide range of topics participants are interested in discussing. For something this specific, we would suggest reaching out to us in a more private platform:

https://www.verizonwireless.com/support/contact-us/  

 

Please be on the look out for a message from us for further assistance. 

 

TakendraW_VZW

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Re: Frustrated Consumer
OmegaSoftware
Member

We are still frustrated over our situation. After contacting us and then telling us you could not help us because we are a business account, we have been unable to have anyone assist us. The number you gave us to connect with someone who could help only led to an automated system that routed us in circles. Please advise.

Thank you

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Re: Frustrated Consumer
vzw_customer_support
Customer Support

I'm sorry to hear you weren't able to contact anybody on our Business team. They can be reached by calling 800-922-0204 from your Verizon Business phone. That'll direct you to that specific team. https://mblogin.verizonwireless.com/amserver/sso/login.go?goto=https://b2b.verizonwireless.com/sms/a... I hope this information is helpful. VanetrisC_VZW

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