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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I replace a broken phone

Is it possible to replace a broken phone if I have insurance on the phone?

Re: How do I replace a broken phone
Customer Support


We're sorry to hear about your phone, and we can relate to how important it is that you have a working phone you can rely on. Insurance is there to provide peace of mind and provide you with a replacement. The following link will help get you started: Before you go down that route, what concerns are you having with your device?