With the Just Kids Plan we're unable to access Snapchat, other social media apps or the App store.
There is no access to the web store at all. I don't have any restrictions on the child's account.
I took it to the Verizon store and they were stumped.
Thanks for the details FreiMe and I'm sorry the store could not assist you with your issue. We can try removing the application from your account and re-adding it to refresh your connection to the network and within our system. Let us know if you would like to start this process?