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Merchandise Returns to Fort Worth Return Processing Center
TexunNYC
Member

I lost my job due to Covid-19 and so I returned an unopened, unused phone I had planned to upgrade to prior to the job loss.  It was taken to a UPS facility in Irving Texas for return to the Fort Worth Return Processing Center.  It has never been scanned again since the original scan over two weeks ago, and I am unable to file a claim with UPS because I am not the shipper.  I can't get anyoneon the phone - they automatically force you to use a digital assistant that doesn't work.  I am living.  I don't have money to to pay my rent, let alone a phone I don't have and never even opened!!

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Re: Merchandise Returns to Fort Worth Return Processing Center
vzw_customer_support
Customer Support

We're sorry to learn about you losing your job and don't there to be any Non-Return device charges on your account. Whenever we send out a phone, we have a return tracking number used to verify that its been received at our warehouse. Was the phone shipped to you using UPS? Did you keep a copy of the tracking number? SheritaH_VZW

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Re: Merchandise Returns to Fort Worth Return Processing Center
TexunNYC
Member

Yes / the return tracking UPS airbill is:  1Z5R16979027372043

I can't open a claim against it because shipping was done through Verizon.

 
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Re: Merchandise Returns to Fort Worth Return Processing Center
vzw_customer_support
Customer Support

Thank you for the information. We'd like to take a closer look at your account to better assist you. We sent you a private message to get started.

 

ChristianP_VZW

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Re: Merchandise Returns to Fort Worth Return Processing Center
TexunNYC
Member

wondering if there is any update?  I'm still paying bills that include charges for this device so the sooner we can identify where it is, the better 

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Re: Merchandise Returns to Fort Worth Return Processing Center
TexunNYC
Member

I've filed a complaint with the Better Business Bureau for Verizon's inabilty to communicate regarding this concern.  A lost package claim for tracking number [1Z5R16979027372043] needs to be filed with UPS and I need to be advised when I will stop paying for a phone they lost or stole.  

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