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One Talk Dropped Calls

My One Talk app only drops calls given a very specific situation. I'm a property manager and receive calls via my Zillow property listings. Zillow provides a virtual number and routes calls to my One Talk number. When I connect with the call, while connected to WiFi, the call drops at 2-3 seconds, I'm not sure if this also happens will connected to LTE. I don't experience dropped calls in any other circumstance. Any thoughts on what's going wrong? Thanks, Mike 

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Re: One Talk Dropped Calls
Customer Support

Hello Mike! That is definitely not the experience we want you to have with your service. Our goal is to provide you with reliable service. Please tell us, what model is your device and is the software up to date? Please take a moment to review tips and troubleshooting steps in the link below: