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Personal hotspot feature not working anymore

The personal hotspot feature used to work fine. Now, I activate it, my laptop connects to the new wifi network made by my iPhone 8, but no websites every come up - it just sits and waits - no errors, but like a super-slow connection. Same with other laptops and another iPhone in my house - it's just not usable anymore. I've been trying to reach VZW but it's proven impossible to get anyone on the phone. Is there a fix?

Re: Personal hotspot feature not working anymore
Customer Support

Hello, mlevin77. We are very sorry to hear about the troubles that have come up with using mobile hotspot. We certainly want to assist with this. When did this first start happening?