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Pre ordered Iphone 8 Plus

I preordered the 8 plus on 9/15 in store and the expected delivery date was supposed to be on 9/22 and if I didn't get it by then, I should get it today which is 9/25. I have checked the status multiple times and it still says "processing" so I think that its safe to assume that I will not get it today. Does that mean that demand is higher than the supply?

Another thing that I have tried is calling customer service but they couldn't give me any info because they could only speak to the account holder, which I am not. So, If I'm unable to get any info, but when it ships anyone can sign for it? Seems like a complete disconnect to me. I have never pre ordered a phone before and I thought it would be less of a hassle. Is this normal and how long should I continue to wait for it before I have the account holder call customer service?

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Re: Pre ordered Iphone 8 Plus

Order Sept 27 tracking