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Scammed by the trade-in program
ksa1
Member

I saw the previous posts regarding the trade-in bait-and-switch scam that Verizon is currently promoting but still ignored them thinking my perfect condition phone (in a heavy case the entire time, no scratches) would be an exception. It wasn't.

My iPhone 8 was originally appraised for $850 credit as part of an iPhone 11 Pro promotion they were running. The final trade-in value was $64.

I thought this was illegal? 

Screenshot_2020-09-19 17.46.22_I4JqZ3.png

Tags (1)
Re: Scammed by the trade-in program
vzw_customer_support
Customer Support

We definitely want to make sure we get this corrected for you if it was an error, ksa1. Please meet us in a Private Message for assistance. 

 

AnnaG_VZW

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Re: Scammed by the trade-in program
ksa1
Member

For anyone finding this thread, don't think you're the exception. No one should use this program and risk losing a perfectly good phone. Here's the DM answer from customer support below *admitting an error*, but still refusing to do anything about it. We sent them a perfectly working iPhone 8 — even with extremely minor screen damage they gave us a $64 credit. (screen replacement is $149).

 

Screenshot_2020_09_22 11_42_44.png

 

Re: Scammed by the trade-in program
vzw_customer_support
Customer Support

We want to help - to whom did you send your iPhone?  

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