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Sim CARD
MargaretB1
Member

I JUST bought a new IPhone at an "official" verizon store and it does not have a SIM card.  On top of that, the person who sold us the phone did not tell us we needed one.  I am very frustrated. Should the SIM card have been included?

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Re: Sim CARD
Tigerstep
Sr. Member

Have you checked or went to general settings about to confirm? 

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Re: Sim CARD
vzw_customer_support
Customer Support

Congratulations on your new phone, MargaretB1. I'm sorry that you new phone does not have a SIM Card. This is very strange as a new SIM Card is always included with all our new phones.

 

Did you have a chance to check if the SIM Card is preinstalled inside the new phone (https://www.verizonwireless.com/support/knowledge-base-214946/)?

 

You can always stop by a corporate Verizon Wireless store and get a free SIM Card for your new phone. How does this sound?

Please visit this link (https://www.verizonwireless.com/stores) and enter your ZIP code to find a corporate Verizon Wireless store near you. Corporate stores are identified with an asterisk (*).

 

AntonioC_VZW

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